The In-House Marketing Manager is responsible for overseeing the day-to-day activities of the In-House Marketing department. Must be able to drive production for all In-House Marketing programs (owners, samplers, renters, and exchangers).

• Recruit, train, and develop staff; conduct performance appraisals, counseling, and coaching sessions
• Manage representative performance standards & penetration
• Design programs to increase tour flow during off-season months
• Maintain site penetration above approved levels without generating guest complaints
• Maintain tour and/or gifting costs below approved or budgeted levels
• Hold weekly meetings with all associates to address procedures, policies, issues, and programs
• Ensure weekly In-House reports are submitted to In House by set deadline
• Manage Concierge Front Desk and/or In House Marketing personnel. Includes ensuring daily, weekly, and monthly reporting is accurate from both a Concierge and Financial standpoint
• Performs the job assigned complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
• Other duties as required.

Job Requirements:

• High School Diploma or equivalent
• One year of Timeshare, Management and Customer Service experience
• Concierge, Web Based Reporting, and basic check-in procedures customer service and quality fundamentals, MS Office Suite.
• Detailed-oriented with strong analytical and problem-solving skills, strong ability to think strategically and analyze information timely and accurately, strong interpersonal communication skills to deal effectively with all levels of the organization

Here’s why you’ll love it here! We offer an excellent benefits package to our full-time Team Members that include:

We are now offering first day benefits to new employees!

Medical, Dental, and Vision insurance from Day One

Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program

Team Member Travel Program – enjoy discounted rates at incredible properties around the globe

Generous Paid Time Off Program

Paid Sick Days

Team Member Recognition and numerous learning and advancement opportunities

and more!