The Quality Assurance Specialist is responsible for monitoring and evaluating Team member calls and present reporting that summarizes and identifies areas of greatness as well as the ones needing improvement. This person is responsible for providing a superior level of service, exhibiting the highest levels of integrity and performance contributing to Company profitability and customer satisfaction.

Why do Team Members Like Working for us?

HGV has been recognized as one of “America’s Greatest Workplaces for Diversity” by Newsweek—a list of 1,000 companies that respect and value all kinds of people. We earned five stars, the highest possible score, and are the only vacation ownership company named!
We believe in People, Inclusion and Culture.

• Our team works with great synergy and high levels of commitment and respect.
• Day 1 Benefit Eligibility  
• Driven base pay  
• Recognition Programs and Rewards  
• Discounted Hilton hotel rates worldwide!  
• 401(k) program with company match.  
• Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
• Paid Sick Days  
• Employee stock purchase program  
• Tuition reimbursement programs  
• Numerous learning and advancement opportunities  
• Daily Pay Option*
• *Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek’s Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.