As a Housekeeping Supervisor you will be responsible for driving company success in relation to housekeeping within the Craigendarroch resort comprising of  32 Suites and 99 Lodges.

To ensure: 

• All accommodation has been cleaned and prepared in line with Hilton Grand Vacations expected quality standards and brand standards (where applicable). You are expected to have a great attitude and fantastic attention to detail. You’ll need to take pride in what you do and have high personal standards and energy levels.
• Excellent attention to detail, and the ability to coach and motivate team members are all essential requirements for this job.
• Team members are supervised in their role and tasks to deliver the expected level of service.
• Exceptional customer service is delivered by yourself and the Housekeeping department as a whole, so there is a requirement to be friendly and able to give a warm welcome to any guests and resort team members you meet.

What will I be doing:

1. Allocating work duties to Team Members on a daily basis and plan ahead for deep cleans and operational tasks.
2. Performing routine inspections and spot checks of Suites / Lodges.
3. Reporting and following  up on any maintenance defects or other issues.
4. Routinely inspecting rooms, lodges, service areas, storerooms and corridors.
5. Scheduling and supervising deep cleaning and any other projects.
6. Managing and training Room Attendants and other Team Members to ensure their performance is to the standards required.
7. Supporting Team Member in the in-house laundry. 
8. Assist the Assistant manager/ Executive Housekeeper with Casual Team Member Recruitment /Induction/ Training and enforcing HR policies. 
9. Taking ownership of Day-to-day tasks within the Housekeeping department to ensure the smooth running of the department