This position resides within the Social Media Team (Orlando) and is responsible for advancing social media governance standards and overseeing community management practices across all brand-owned social media platforms. The primary objective of this role is to ensure consistent, compliant, and brand-safe governance practices across all projects and online accounts.

This role will serve as a subject-matter expert in social media governance, moderation strategy, escalation protocols, and platform policy compliance. They will provide day-to-day oversight of community management workflows, develop and maintain governance documentation, and partner with internal stakeholders, including Legal, Communications, Marketing, Guest Services, and HR, to mitigate risk and protect brand reputation.

The role requires intimate knowledge of the inner workings of major social platforms, including community guidelines, moderation tools, comment filtering, and crisis response capabilities within platforms and tools such as Sprinklr. Additionally, this position will require sound judgment and decision-making skills to manage dynamic, high-volume conversations and sensitive issues across multiple active social media accounts on behalf of the brand.

Ideal candidates must have a passion for social media, a strong understanding of online community behavior, and experience applying governance frameworks to support brand trust, safety, and engagement at scale.

Here’s why you will love it here:

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!