Essential Job Functions: 

• Manage calls from owners and provide good customer service to owners looking for their contract/file/case status and progress updates. 

• Support client request, inquiries or questions relates to title transfer and change of ownership 

• Receive inbound calls from external customers such as Attorney Offices & Title Companies and provide accurate information relating to change of ownership 

• Coordinate status updates for owners requesting copies of their recording/sales documents, title services (name change, gift transfer sales, and closings costs). 

• Reviews and manages shared department inboxes for transfer of ownerships and any other title related functions. 

• Verifies to ensure customer information and documentation related to title transfer is correct and update system information as needed. 

• Inputs and updates spreadsheets and other programs to track all activity. 

• Responsible for collecting and processing fees and payments related to change of ownership 

• Conduct specialized department shadowing and training for new team members after they have completed general Club training 

• Creates Excel templates as needed to complete membership audits, analysis, and other processes. 

• Complete all estoppel requests for our mandatory and voluntary properties including Southwest Florida and Bay Club resorts. 

• Update membership accounts of Name Changes incurred by marriage, divorce, death, or resale. 

• Prepare and send Market Value letters as requests come through while using the approved letter template and inputting the correct information according to the member’s account. 

• Processes all membership allotments. 

• Processes conversions, merges, membership activations, upgrades, and cancellations of all memberships 

• Runs various reports for secondary leads, Sampler conversions, end of month, conversions, upgrades, re-sales, and CSMs. 

• Review/Submit Maintenance Fee transfers due to upgrades with exception report. 

• Process points adjustments 

• Setup associate member and legacy membership accounts 

• Process Club assignment agreements 

• Process expiring Sampler and or extensions. 

• Assists various departments with Club membership issues or discrepancies.  

• Maintains complex Excel spreadsheets. 

• Interacts with various internal departments regarding Club membership issues or discrepancies via email and/or telephone. 

• Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, and members. 

• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now, 

• Completes all required Company training/compliance courses as assigned. 

• Adheres to Company standards and maintains compliance with all policies and procedures. 

• Performs other related duties as assigned.