As the Senior Training Manager for Marketing, you will be responsible for the analysis, development and facilitation of consistent training materials to support brand standards alongside the needs within the Marketing division at Hilton Grand Vacations.

You will participate in the development of content and onboarding marketing new hires and development of the Marketing Trainers Managers. This is a role that collaborates with the field to analyze and implements training programs to support the business objectives of the Marketing Team.

You will foster an environment of outstanding guest service for our owners, guests, and team members and will achieve this through living the HILTON values with our internal and external partners.

Here’s why you’ll love it here!

We offer an excellent benefits package to our full-time Team Members that include:

• Medical, Dental, and Vision insurance from Day One
• Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
• HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits
• Unlimited Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Additional Responsibilities Include:

• Shapes and defines strategic plan for Marketing Training programs for applicable region to exceed the company objectives. Utilizes current performance data to create just in time training solutions to site leaders and teams.
• Consults with on-site leadership team regularly to identify training needs.
• Develops and implements creative and engaging learning solutions in the form of Instructor Led, job aids, and other relevant training materials.
• Conducts regular needs analysis to determine the most appropriate training intervention.
• Utilizes effective measurement tools, i.e. surveys, assessments, and performance metrics to determine the effectiveness of training solutions
• Conducts train-the-trainer sessions and on-going development sessions for on-site training staff and site management. This includes facilitated group sessions as well as one on one coaching sessions.
• Fully maintains all aspects of training and facilitation within scope to include managing classroom/space, preparation, presentation, participation managing the class, coaching others and technical knowledge (including utilization of technology to facilitate learning)
• Delivers new-hire training, including new hire follow up and other relevant curriculum.
• Communicates new product initiatives and policy or procedural changes that impact the training programs or other relevant material.
• Maintains all training materials including regular updates using MS Word, PowerPoint, MS Publisher and Articulate. May create materials using brand standards as guideline.
• Develop tools to benchmark and identify the best practices of competitors and leaders in the industry as well as internally, analyzing and incorporating, where applicable, within HGV.
• Partners with the HGV Learning and Development team for the purposes of consistency and best practice sharing.
• Sources and selects appropriate learning solutions vendors [i.e., eLearning development] when necessary.
• Provides information concerning the annual budget and resources needed for training and development.
• Will project manage for training initiatives; creating timelines, aligning resources and meeting milestones and deadlines in a timely manner.
• Works as a Manager on Duty (MOD) for various desk locations as needed to support the Marketing Management teams and to coach and train marketing team members to drive business results
• Facilitates other training programs on an as-needed basis.

What are we looking for….

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma/GED
• 3 or more years of experience in Marketing, Sales, or Training
• Minimum 1 year of people management and/or experience leading a team in a sales or marketing environment
• Strong relationship skills and the ability to manage key stakeholders across disciplines with awareness of priorities and goals.
• Proficient using Microsoft Office including Word and PowerPoint
• Proven ability to work independently and recognize need for involvement of other teams/peers
• Experience facilitating and collaborating to groups or teams within an organization.
• Strong communication skills both written and verbal
• Experience training and/or coaching others to maximize results
• Knowledge/Familiarity with HGV systems (i.e. Clarity, Voice, etc.)

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor’s Degree or Masters Degree
• 2 or more years of managerial experience
• Ability to speak, read or write Japanese
• Experience within a branded timeshare organization

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.