As the Bell Attendant, you will greet guests upon arrival and departure, assist with luggage, and escort them to their rooms while introducing hotel services and amenities. You’ll also support concierge needs throughout their stay, ensuring a seamless and welcoming experience. A thorough knowledge of hotel offerings is essential.

HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits.

Here’s why you’ll love it here – We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $18.02 ~ $22.53 per hour
• Team Member Recognition and numerous learning and advancement opportunities …and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Additional Responsibilities Include:

• Transport guest luggage from the point of arrival at the hotel to their assigned room, from current room to reassigned room for room changes, and from their room to the point of departure from the hotel.
• Identify and explain hotel facilities and features to guests while escorting them to their room.
• Identify fire exit closest to guest’s room and explain safety features of assigned room.
• Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.
• Assist guests with concierge related services. Knowledge of local restaurants, special events, city attractions, and guest amenities.
• Anticipate guests’ needs, respond promptly and acknowledge all guests even when busy.
• Follow and Perform all LQA and Forbes Standards for the department.
• Perform additional duties and responsibilities as assigned. 

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.

To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

• High School Diploma or equivalent
• Excellent oral and written communication skills 
• Must be able to work a flexible shift schedule to include weekdays, weekends, AM, PM and overnight shifts.
• Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.
• Punctuality and regular and reliable attendance.
• Able to lift, carry, push, and pull luggage or carts weighing up to 100lbs

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 1-2 years of hotel experience preferred
• 1-2 years of customer service preferred
• Bachelors degree in hotel or travel industry management preferred.
• Experience in a luxury lifestyle hotel highly desirable.
• Prior experience working in the hospitality industry

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.