Join the team that makes vacation dreams for guests come to life while building an empowering career for themselves with a worldwide leader in vacation ownership! 

We are in search of a General Manager at Eagles Nest Beach Resort (96 keys) in Marco Island who is a talented, experienced leader responsible for the operational management, outstanding service scores, team culture, profitability of the resort, and works in partnership with the resort’s internal ownership’s Homeowners Association(s).

Responsibilities Included:

• Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied.
• Creates and manages Association(s) budgets.
• Monitors replacement program for the Association as dictated by reserve budgets.
• Develops and maintains cost and labor controls to ensure operation within budget.
• Informs owners of local activities that may affect the property and/or property value.
• Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property.  Determines most appropriate and least expensive method to make repairs and perform needed maintenance.
• Responsible for ensuring the efficient operation of resort functions, such as front office, housekeeping, maintenance, security and loss prevention, and retail functions through indirect supervision.
• Monitors operational performance through observation and feedback.
• Communicates continuously with the Homeowners Association(s) Board of Directors.
• Conducts periodic communication with the sales organization as it relates to service and product changes and enhancements.
• Attends all meetings and other managerial gatherings, as directed by Hilton Grand Vacations Company.
• Maintains a close working relationship with Hilton Grand Vacations Company and contributes to the sales and resales of unit weeks.
• Assures compliance with labor laws and respects areas of responsibilities
• Develops career path opportunities for department heads.
• Counsels direct reports on job-related matters.
• Guides and directs employees to achieve established goals and objectives.
• Creates and monitors guidelines by which all employees are hired, developed, counseled, and terminated.
• Maintains a high level of visibility amongst talent.
• Recommends to Hilton Grand Vacations Company and Association(s) Board of Directors improvements of resort management’s services and programs.
• Reviews and evaluates all aspects of the operation and makes recommendations for changes as needed.  Remains alert to potential problems or areas of concern.
• Provides direct and actionable feedback to Team Members, associated business units, Corporate Leadership, and vendors
• Confronts challenges with vigor and resiliency.
• Ability to demonstrate confidence in vision during uncertain times
• Manages risk when the outcome is not certain
• Embraces change and acts decisively, sometimes with limited information

We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

Why do Team Members Like Working for us?

• Excellent health care options (medical, dental, and vision that encourage preventative care – that start on day 1!).
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• This position qualifies for an annual bonus and long-term incentives. 
• Our Go Hilton Team Member Travel Program offers accommodation at highly discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights.

What are we looking for?

 

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• BA/BS/Bachelor’s Degree
• CAM License (required to obtain within 6 months of hire if do not have)
• 3-5 years of related experience
• 3+ years of management or supervisory experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.