Hilton Grand Vacations is now looking for an Asst Director of Guest Services to join the team at Polo Towers! Don’t miss the chance to apply your hospitality expertise or embark on an exciting career with ample opportunities for growth and advancement.

As an Asst Director of Guest Services, your mission will be to guarantee that every interaction with our esteemed owners and guests is an unforgettable and delightful experience – right from the moment they set foot on the property until they leave. Don’t miss out on the opportunity to be a part of a dynamic and passionate team committed to excellence.

In the heart of the renowned Las Vegas Strip, our 829-room resort offers the ideal retreat for our owners and guests to unwind after a bustling day on the Strip. Alongside the nearby attractions, our rooftop pool, fitness center, and spa enhance our guests’ stay. Don’t miss the chance to apply your hospitality expertise or embark on an exciting career with ample opportunities for growth and advancement.

Here’s why you will love It here:

• Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
• Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
• The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
• Benefit from a company culture that values work-life balance and family-friend
• Comprehensive 401(k) program with company match contributions to help secure your financial future.
• Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth.
• Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being.

As an Asst Director of Guest Services, you will be responsible for driving company success through performing the following tasks to the highest standards:

• Optimally handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest satisfaction. Alert management team of potential serious issues.
• Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
• Check-in arriving guests and check-out departing guests.
• Assist Front Office Manager/Director with managing resort inventory.
• Assist with adjustment in departmental policies and procedures.
• Complete Front Desk accounting transactions including balancing end-of-day shift reports.
• Maintain vital hard copies of paperwork of daily operations, as needed.
• Connect with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email.
• Ensure all pending arrival information is accurate. Check rates and prepare for upcoming arrival packets with necessary materials and information.
• Complete Front Desk Agent checklist.
• Perform property and room inspections.
• Make recommendations to management regarding development and corrective action plans.
• Carries out any reasonable requests by management.

Qualifications

Key Skills and experience:

• A minimum of 1 year of supervisory experience in the customer service field required.
• A minimum of 1 year hotel industry experience.
• Demonstrate leadership skills such as integrity, professionalism, and confidentiality.
• A courteous and professional attitude when handling upset guests and difficult situations.
• High school diploma or equivalent.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Possess the knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the essential functions of the job with or without reasonable accommodation.
• Proven ability to respond effectively to sensitive inquiries or complaints.
• Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc.
• Interpersonal skills, high level of communication skills, ability to make decisions and lead others.
• Understanding of how Housekeeping and Front Office work together.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.