Tour Receptionist

  • Represents Hilton Grand Vacations in a professional manner at all times.
  • Welcomes and checks-in the clients coming to a sales presentation.
  • Obtains necessary information from client to ensure accurate segment assignment.
  • Correctly assigns client to appropriate sales agent based on specific type/rotor.
  • Prepares for scheduled tour arrivals through the preparation of survey sheets; assures owner information has been prepared in advance.
  • Identifies which clients provided a “good faith deposit” and processes upon checking in for the tour.
  • Coordinates the Sales line, properly assigning clients to Sales agents and updates tour information.
  • Updates and keeps track of all tour results and gifts provided.
  • Refunds deposits.
  • Maintains and reconciles good faith money.
  • Prepares “Client Booked vs. Showed” reports for each tour wave in an accurate and timely manner.
  • Updates tour information in Atlas specifically through check-in, agent assignment, tour credit, etc.
  • Verifies tour information in Atlas is correct through the process of running reports and verifying data.
  • Researches and prepares tour information for the following four days based on wave, tour type and Sales agent pre-assignment. Updates and distributes report twice daily.
  • Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects. 
  • Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
  • Completes all required Company training/compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned.

Compensation:  $21.00 per hour

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