Centrally located in the middle of the Cape, Dennis Port, MA is the ideal place to work with easy access to major roads and highways.   Take full advantage of the central location and breathtaking beauty of Nantucket Sound. With over 121 nicely-appointed rooms situated next to 400 feet of private beach, it’s a great place to experience all that Cape Cod has to offer. Room types include a cozy studio, 1-bedroom standard or Presidential suite, or a 2-bedroom suite with one or two full baths. All units feature fireplaces, while many of the suites offer sweeping views of Nantucket Sound. Almost all suites feature balconies/porches and refrigerators.

What Will I be Doing?

The Asst General Manager is responsible for driving company success through performing the following tasks to the highest standards:

• Maintains product and service quality standards by conducting ongoing evaluations, investigating and resolving complaints, and initiating corrective action
• Supervise resort operations performance through verification and analysis of guest happiness systems, daily, weekly and monthly financial reports, department operation efficiencies, and initiating appropriate action as the need arises
• Assist the GM with the development of short and long term financials, operations plans and budgets for the resort, by department, which support the overall corporate objectives
• Ensures that the established preventative maintenance program, protect the physical assets of the resort, is effective; oversees the efficient use of the maintenance software system and daily monitoring of work orders, response time and status of service
• Monthly profit and loss analysis with team to plan strategies for those areas requiring improvement
• Tour the property daily; perform regular daily room inspections to ensure superior quality
• Work with yield management to increase room inventory, utilization, and revenue
• Daily review of security and incident reports; use iTrak software for incident reporting
• Maintain a positive working relationship with all business partners including marketing, concierge, inventory control, corporate support departments, and third party vendors
• Maintain internal two-way interdepartmental communication
• Develop and foster professional relationships with Members, Owners, and Guests to establish a climate of trust, confidence, and mutual respect
• Actively participates in and supervises a comprehensive safety program
• Creates policies, procedures and manuals
• Establishes objectives and goals for the team; plans, coordinates and supervises work flow
• Assigns, monitors, and reviews work; evaluates team performance
• Recruit, interview, train, coach and terminate
• Approves time records and time off requests; submits payroll
• Investigates and resolves concerns and complaints
• Provide assistance and support; maintains a positive and professional working environment

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek’s Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.

We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

What Are We Looking For:

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you possess the following minimum qualifications and experience:

Experience

• A minimum of three (3) years of supervisory experience in the vacation ownership and/or hospitality field required.

License & certifications

• CPR/AED Certification (Adult, Infant, and Child Rescue)
• First Aid Certification
• Driver’s License (non-commercial) – must be state specific

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.