• Running daily reports and analysing data to filter out errors.
• Monitoring errors, including but not limited to: no revenue, inaccurate amounts, item masters, payments, no payments, charged to the incorrect party, revenue waived, direct bills.
• Researching errors found and working with departments and/or external suppliers to correct discrepancies.
• Identifying trends and working with various departments and/or wholesalers to find resolutions.
• Recording information regarding errors found in an error log.
• Preparing monthly reports and analysis for management, Reservations and Resort Operations to be used as a training tool.
• Updating reference manuals and training documents and communicating changes.
• Providing support by servicing queries and resolving any issues relating to payments, charges and folios.
• Providing on-site training and support to Front Desk teams as required. May involve travel.
• Running the virtual night audit for properties as required.
• Assisting the Night Audit Manager in performing associated tasks and assignments.
• Communicating effectively with internal and external persons, other departments, resorts and companies.
• Perform other related duties as assigned.

SKILLS & ABILITIES 

An eagerness to learn and being able to contribute to our established team is just as important as knowledge and relevant skills. Whilst previous experience is advantageous, it is not essential as full training on all tasks and systems will be provided.  

This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.  Must be able to communicate effectively with others, analyse and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

• Strong analytical skills and problem solving.
• High attention to detail.
• Excellent communication and presentation skills.
• Ability to multi-task and manage multiple priorities. 
• Good knowledge of Microsoft Excel and the ability to interpret and create spreadsheets.
• Excellent customer service skills.
• Ability to establish and maintain good working relationships. 
• Able to use sound judgment; work independently, with minimal supervision. 
• Ability to deliver training in a group or one-on-one situation.