Essential functions

• Coaching and developing front line Vacation Advisors
• Side by side and recorded call monitoring
• Tracking attendance, schedule adherence and sales performance at the team member level
• Work with other departments to ensure all package sales are within sales guidelines

Supportive functions

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Follow up on any system issues with TDI
• Verify room and tour availability as needed
• Confirm QA process has been followed as directed
• Handle PTO and schedule exception requests for team members