*Marketing Representative In-House

LOC003505
Local Marketing
Charleston-Sc, SC
December 2, 2024
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Job Description

What will I be doing?

Directly responsible for completing the process of booking eligible tours and the sale of mini-vacation packages to HGVC resorts, which will produce potential revenue! This person responds to guest requests in a timely manner and represents HGVC in a professional manner

Additional Responsibilities:

  • Pro-actively pursues all eligible guests who are not owners of Hilton Grand Vacations to preview with us through direct booking of tours or upon purchase of a mini-vacation package.
  • Ensure guests meet minimum eligibility for gifts as provided or promotes a courtesy tour.
  • Execute on batch messages to guest rooms at designated location at the start of each work shifts.
  • Collect tour deposits and completes required paperwork accurately and completely for each tour with Reservations.
  • Provide Guest information to Reservations for wake up calls and tour reservations confirmations.
  • Provides location and customer related guest service to hotel guests and visitors, including directing guests to responsible hotel services for specific hotel information.
  • Distributes only HGVC authorized information, collateral and materials. Maintains location-operating standards.
  • Reviews production reports and notifies manager in writing of any challenges within the month the tour shows or package is sold.
  • Follow gifting list procedures to ensure costs are met monthly.
  • Gives only one welcome gift per family.

Why do Team Members Like Working for us:

  • Competitive compensation package (bonus, annual bonus)
  • Excellent health care options (medical, dental, and vision that encourage preventative care)
  • Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
  • All new Team Members are automatically enrolled in the HGV matching Retirement Savings Plan
  • Our Go Hilton Team Member Travel Program offers up to 30 room nights per year at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share up to 70 additional discounted room nights per year.
  • And so much more!
Qualifications

What are we looking for?
  • High School Diploma
  • Ability to work a flexible schedule including weekends and holidays
  • Computer proficient

Preferred Qualifications:

  • Vacation Ownership experience
  • Bilingual

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What will it be like to be a Team Member with Hilton Grand Vacations?
At Hilton Grand Vacations, the foundation of our culture is about putting people first, beginning with our customer. By allowing the power of our customers to inspire the best in us, we empower our Team Members to become proud owners of accountability, we solidify our leadership position in the industry, and we help our customers get the most out of their vacation ownership journey through the world-class properties and unparalleled experiences we offer them.
Through inspired ownership, continual evolution, and a commitment to uphold the highest standards, our Team Members feel proud, our customers feel valued, and every encounter feels simply grand. And that comes with grand opportunities for growth. 
Hilton Grand Vacations Inc. (NYSE:HGV) is recognized as a leading global timeshare company. With headquarters in Orlando, Fla., Hilton Grand Vacations develops, markets and operates a system of brand-name, high-quality vacation ownership resorts in select vacation destinations. The Company also manages and operates two innovative club membership programs: Hilton Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel and reservation services for more than 285,000 Club Members. For more information, visit www.hgv.com and www.hiltongrandvacations.com. 
EOE/AA/Disabled/Veterans