Job Description

HGV Now Offers Day One Team Member Benefits!

Now Offering Daily Pay!*

The stunning Tuscany Village, Hilton Grand Vacations Resort is looking for a talented hospitality professional to complete our customer service-oriented team. Located on 34 acres of lush tropical landscape in close proximity to Orlando’s major theme parks, shopping and dining attractions, our 720 keys property offers the perfect opportunity to showcase your customer service skills while learning and growing your career in hospitality with one of the most reputable brands. If you thrive on building personal connections with Owners, creating wonderful vacation memories for all guests and being part of a supportive, performance focused teams- then you belong with us. We were named on Newsweek’s “Top Global 100 Most Loved Workplaces”, so if you are looking to join a property with a people-first culture that recognizes performance, you have arrived! Apply today!

What will I be doing?

As a Front Desk Clerk you would be responsible for performing your position’s responsibilities and driving company success through performing the following duties to the highest standards:

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.

• Inputs information into the computerized reservations’ system to update and maintain records.

• Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required.

• Generates invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes.

• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.

• Prepares and consistently restocks the front desk with supplies including preparing arrival packets.

• Provides information on area attractions and resort amenities. Type correspondence and reports for management as needed.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement