Engineer Telecom

21780
IT Support Systems
,
July 24, 2026
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The Telecom Systems Engineer is responsible for the design, configuration, deployment, maintenance, and support of HGV’s enterprise telephony systems and integrated contact center applications.    

This position will collaborate closely with HGV business partners, Hilton/HGV IT resources and strategic vendor partners to ensure continuous technology alignment as well as strategic vendor partners to design, deploy, and maintain reliable telephony and contact center solutions. 

 

Key responsibilities include:

 

  • Serve as subject matter expert for HGV’s Enterprise UC and all integrated contact center applications

  • Diagnose, troubleshoot, resolve complex service issues related to cloud platforms, systems, and contact center applications.

  • Design and implement scripts for routing inbound contacts.

  • Define archiving retention policies.

  • Define security access permissions.

  • Manage analytics for contact center users.

  • Analyze, review and apply security vulnerabilities in a VoIP network.

  • Manage growth and capacity in cloud platforms. 

  • Monitor call quality, usage and capacity.

  • Serve as liaison to internal business partners to collaborate on telephony and call center application solutions.

  • Develop and maintain operational process and procedure documents.

  • Participate in shared on call support rotation.

To fulfill this role successfully, you must possess the following minimum qualifications and experience: 

  • Bachelor’s degree in Computer related discipline or Engineering  (or substitute equivalent experience)

  • Strong understanding of VoIP QoS issues and mitigation strategies.

  • Ability to perform SIP debugging with Wireshark and other tools to capture/analyze SIP/ RTP traces to isolate/resolve issues

  • Familiarity with Windows operating system and/or related subsystems

  • Proficient in use of Microsoft Office suite 

  • Excellent verbal and written communication skills

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. 
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
 
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

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