Amazing opportunity to join the 845 suite Historic Powhatan Resort, a Hilton Vacation Club, located on 256 lush, landscaped acres in Williamsburg Virginia.  We encourage you to join our service-oriented team member family where we strive every day to ensure our owners, members and guests can create wonderful vacation memories, while building our own hospitality skills to grow our career within Hilton Grand Vacations.

Currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties! Who enjoys promoting a fun and relaxing atmosphere while providing excellent customer service at its best by expressing an outgoing upbeat friendly demeanor.

As the Front-of-House F&B Manager, you will lead all aspects of the service & forward-facing portion of the Food and Beverage department. Working with all resort departments to meet guest expectations. Trains, supervises, schedules, holds accountable and assists in evaluating Team Members. Any other duties that may be necessary to the daily functioning of the resort.

• Works alongside the Back of House Restaurant Manager by routinely supervising the back of house operations and being present in the kitchen when needed.
• Forecast the F&B Department regarding staffing and financial metrics to achieve the goals of the company, team members, and guests.
• Delegates job functions, for assigned workstations with attention to detail, speed, and accuracy.
• Collaborate with Back of House F&B Manager communicating what guests are asking for, or to create, menu items, daily specials beverage menus/pairings, to enhance guest offerings.
• Schedules team members and processes payroll timely and accurately.
• Implement effective controls for food, beverage, retail, and labor costs within the department to ensure efficient operation and expenses stay within budget limitations in efforts to achieve budgeted revenue and labor expenses.
• Investigate and resolve food quality and service complaints. Review, evaluate, and change operational procedures as needed.
• Plans and develop procedures to improve operations, establish work priorities and departmental goals, and coordinates department training and development.
• Consistently reports to management on priorities and activities of the department.
• Prepares food & beverage department budgets and monitor expenditures to ensure costs of goods sold and operating expenses are handled according to budget.
• Attend and administer staff meetings, food/alcohol vendor training, strategy meetings, and executive training classes.
• Ensures daily checklists are completed for Quality Assurance (QA) standards and maintains complete and current Safety Data Sheets (SDS) logbook and safety binder.
• Maintains cleanliness and proper sanitation of food and beverage areas and ensures compliance with state food, liquor (where applicable), and sanitation laws and regulations.
• Works closely with management to ensure that all areas of food and beverage outlets are improving revenues and guest satisfaction.
• Routinely touches tables on the service floor to ensure guest satisfaction and handles and resolves guest complaints during shift.
• Ensures all guest interactions are handled in a positive, accurate and efficient manner.
• Completes monthly inventory counts of all items & maintains daily logs of waste, & into circulation items. 
• Assist in all other related duties as assigned.

What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma/GED
• Minimum two years of direct Front of the House F&B and retail operations experience
• Minimum 2 years of management experience
• Must have excellent coaching and mentoring skills
• Ability to lead and motivate a team 

Why do team members like working for us:

•  Day 1 Benefit Eligibility
• Competitive base pay
• Recognition Programs and Rewards
• Discounted hotel rates
• 401(k) program with company match.
• PTO, 10 Paid Holidays per year plus 2 floating
• Paid Sick Days
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities