Do you want to work for a company that puts people first and inspires your best? At HGV, we will help you reach your goals and build your future. Our Team Members are the HEART of what we do. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations!

We are now seeking for a Front Desk Clerk to join our team at the Hilton Grand Vacations Flamingo Property in Las Vegas, NV. A career as a Front Desk Clerk ensures that every interaction with a guest or owner is a positive and memorable experience while checking them in and out of the property.

Join our award-winning team at the newly renovated Hilton Grand Vacations Flamingo Property. Our resort is located in the center of the Las Vegas strip, within the 15-acre Flamingo resort campus, offering easy access to local casinos, restaurants, and attractions. This is your chance to be a part of a dynamic and thriving environment where you can learn and grow in your career.

Why do Team Members Like Working for us:

• Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

What will I be doing?

In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience from the time they arrive on the property until they depart. Responsibilities include:

• Check in and out Owners and Guests
• Greeting guests and providing them with superb customer service.
• Respond to guests’ requests.
• Assists guests with reservations or change.
• Generates invoices and collects payments.
• Maintains safety deposit boxes.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Work as a team with co-workers to complete check lists and daily duties.
• Prepares and consistently restocks the front desk with supplies.
• Ensuring the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answering all guest questions and incoming calls.
• Redirecting phone calls to the appropriate department and taking down messages.
• Distributing and receiving office correspondence.
• Scheduling appointments and meetings.
• Managing room relocation
• Handling emergency situations.
• Assisting guests with disabilities.
• Train and support night audit duties as needed
• Other duties as requested by your leader.

What are we looking for?

• Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
• Ability to multi-task responsibilities and prioritize duties.
• Ability to work a full shift (8 hours) walking and standing with or without reasonable accommodations.
• 6 months Customer Service Experience.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous Front Desk/Guest Services Agent experience
• Credit card transactions
• Previous Resort Hospitality or related industry experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.