The Guest Reception Supervisor is responsible for overseeing administrative functions related to sales and marketing and ensuring accurate entry and coding of guests, data integrity, premium management, site level accounting functions, payroll, HR and reporting as required. Responsible for ensuring adherence with established company guidelines. Drives processes that result in exceptional standards of quality production and customer service.

Completes the weekly schedule and is responsible for overseeing all aspects of Guest Reception. This includes hiring, scheduling, and performance management of all reception staff, including gifting. The Manager audits concierge to ensure that all paperwork is closed out properly and that all work is balanced and also handles guest issues and problems. Resolves any Client ID errors between CCSI and Concierge. Provides thorough training according to the company’s SOPs, performs daily audits, handles all customer services issues, oversees prepaid premiums and manages all roll outs.

MANAGEMENT

• Responsible for the recruiting, screening/interviewing for potential administrative support associates. 
• Responsible for training and conducting/assisting with disciplinary action and terminations as directed for all Admin Associates. 
• Responsible for the day-to-day management of all administrative staff.

PAYROLL & EMPLOYMENT DOCUMENTATION

• New hire orientations and paperwork, status changes, terminations, benefit enrollments and serve as corporate’s contact for any other general employment requests. 
• Scheduling of administrative support associates for adequate coverage without overtime.

PREMIUM MANAGEMENT

• Weekly orders to maintain sufficient quantity, security, disbursements, weekly/monthly counts and reconciliation. 

REPORTING

• Reporting as required by management. 
• Ensure data integrity in all areas of marketing administration to provide accurate, efficient reporting.

CONTRACT/CSR/CODING

• Preparation and tracking for approval and expiration of all Business Plans. 
• Guides and tracks approvals for all above through National Sales and Legal to help implement any new programs or renew existing premiums and contracts.

COMPLIANCE

• Ensure all SOPs are adhered to and conduct Site Level Admin audits. 
• Ensure policies and procedures are followed and policy waiver is utilized when DOM/DOS authorizes an exception.